Terms and Conditions

Shipping & Delivery

  • Dealer may post and offer “free shipping”, “free 2nd day air”, etc. Prosound Communications Inc. will not dictate method of shipping to customers.
  • All orders received by the end of business day will be shipped within 1 to 3 business days (excluding Holidays and weekends).
  • Prosound Communications Inc. does not offer, “drop shipping”. In urgent matters, Prosound Communications Inc. will charge a fee of $50 per drop shipment.
  • Each dealer’s order will have the appropriate insured valued added to their shipment.
  • We reserve the right to use any shipping companies (UPS, Fed Ex. etc…) we choose.

    • Returns & Replacements

    Dealers must notify us within 48 hours upon receipt if the shipment needs to be returned due to the following reasons:

    • The item is defective.

    • The item has been damaged while in transit.

    • Discrepancies in quantity or items received.

    Please allow a minimum of two weeks from the time we receive your return for your refund or reshipment to arrive. If paid by credit card, please allow up to two billing cycles for your credit to appear on your statement.

    Payment, Pricing & Promotions

    • Credit Card (American Express, Master, Discover and Visa).
    • Paypal